Mar 04, Kathmandu - Leading Nepali AI company ‘TingtTing’ has launched Nepal’s first AI-native call center solution, ‘TingtTing Connect,’ aiming to revolutionize corporate communication and set a new benchmark in the country’s technology sector.

Designed to replace the costly and limited traditional call center industry, TingtTing Connect is offered at ‘Zero Cost’, marking a significant milestone in Nepal’s digital transformation journey. The company’s innovative approach integrates AI infrastructure at its core, rather than merely adding AI features as plug-ins, as seen in older systems.

This advanced system automatically records every conversation, transcribes interactions in real-time, and performs instant sentiment analysis, providing complete transparency and efficiency. Unlike conventional systems that manually review only 2% of calls, TingtTing Connect claims to analyze 100% of interactions, enabling organizations to monitor and improve performance comprehensively.

A standout feature is the proprietary hardware unit called ‘The Box,’ which ensures all conversations and data remain within the company’s network, offering enhanced security — especially critical for banks and government agencies seeking ‘Sovereign AI’ solutions.

Breaking away from traditional per-user licensing models, TingtTing Connect introduces ‘Unlimited Extension’ plans, allowing businesses to scale without the burden of expensive licenses. The system also integrates voice, text, and AI agents through the company’s proprietary ‘Riri’ engine, creating a unified platform for enterprise communication.

TingtTing’s journey extends beyond Nepal, with ambitions to become a global AI-native enterprise communication provider. According to CBO Sojan Prapat, the company recently represented Nepal at the Web Summit Qatar, confirming its commitment to world-class standards.

With the Nepal Rastra Bank permitting local IT companies to establish branches abroad, TingtTing is poised to expand its reach and boost IT exports in the international market.

Within less than a year of its inception, TingtTing has gained prominence, serving major clients like Worldlink, eSewa, Citizens Bank, and Suryodaya Insurance.

Currently offering its services under an ‘Introductory Offer,’ the company provides free access for a limited period. Interested organizations can join the waitlist via ‘tingting.io’ as the service plans to transition to a paid model in the future.