Jul 28, Kathmandu - Aakashtel, a leading digital communication service provider in Nepal, has unveiled its new AI-powered voice agent to enhance customer engagement and streamline business processes. The innovative solution aims to address issues faced by businesses in handling phone calls promptly, ensuring customers receive timely information, and preventing potential loss of sales and service opportunities.

According to the company, the AI voice agent can automatically answer incoming calls, understand customer queries, provide relevant information, and connect them to the appropriate staff if needed. Capable of engaging in conversations 24/7, the system promises a human-like interaction experience. It supports multiple languages, including Nepali and English, and can comprehend the intent behind various questions, offering details on appointments, service charges, office hours, product availability, and more.

Businesses can customize the AI's training based on their specific needs, enabling it to deliver information about products, services, pricing, FAQs, booking procedures, offers, and other essential data. Beyond answering questions, the AI voice agent can handle appointment scheduling, lead qualification, customer data collection, payment reminders, follow-ups, feedback collection, and customer verification tasks.

In cases of complex inquiries, the system can transfer calls to human agents seamlessly. It is also capable of making calls to remind customers about appointments, insurance renewals, subscription expirations, and payments. Its multilingual support facilitates interaction in Nepali, English, and other languages, helping businesses maintain strong customer relationships.

The AI voice agent can be integrated with CRM software, customer databases, helpdesk systems, and other business applications. It is suitable for various sectors such as banking and finance, healthcare, hospitality, education, insurance, e-commerce, and real estate—any industry requiring continuous customer contact.

Rajan Koirala, Vice President of Aakashtel, emphasized that the AI voice agent is not intended to replace human staff but to empower businesses with 24/7 intelligent, fast, and consistent customer service. By automating repetitive tasks, companies can free up their employees to focus on more critical activities, making operations more efficient and responsive.